1. Introduction 1.1 In the context of electronic messaging, “spam” refers to unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose. For the purposes of this policy, “unsolicited” means that the recipient has not specifically requested or consented to receive the message. 1.2 We have a zero-tolerance spam policy. Violations of this policy may result in consequences for both the sender and the recipient of the spam messages.
  2. Spam filtering 2.1 Our messaging systems automatically scan all incoming email and other messages and filter out messages that appear to be spam. 2.2 We may also report incoming email as spam. This can result in IP addresses and domain names being blacklisted.
  3. Spam filtering issues 3.1 No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered out by our systems. 3.2 If you believe that a legitimate message you have sent has been filtered out by our systems, please advise the message recipient by another means. 3.3 You can reduce the risk of a message being caught by the spam filters by: (a) sending the message in plain text (instead of, or in addition to, HTML); (b) removing any message attachments; (c) avoiding the terminology and text styling typically used by spammers; and/or (d) ensuring that your messages are scanned for malware before dispatch. 3.4 In accordance with the CAN-SPAM Act, all commercial emails must include an opt-out mechanism for the recipient to unsubscribe from future messages.
  4. User spam 4.1 We provide a facility that enables users to send email messages OR private messages to others. 4.2 Users must not use our messaging facility or any of our other services to store, copy, send, relay (i.e., forward or transmit) or distribute spam. 4.3 Full provisions concerning the use of our messaging facility are set out in our website terms and conditions of use.
  5. Receipt of unwanted messages from us 5.1 In the unlikely event that you receive any message from us or sent using our systems that may be considered to be spam, please contact us using the details provided below and the matter will be investigated. 5.2 To report spam, please send an email to [insert email address] or use the web form provided at [insert web form link]. Please include the full headers of the message in your report.
  6. Variation 6.1 We may amend this policy at any time by publishing a new version on our website. The revised policy will be effective immediately upon publication.
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